“Purchased a candle for a friends birthday - on their website they state 3/5 day delivery - once purchased the confirmation said 5/7 day delivery - which would be too late for the birthday - I phoned and no reply just an answer machine saying I couldn't leave a message as their inbox was full - so I emailed to cancel the order. I revived a generic email back saying the offices were closed until 7 July. I went through Paypal and sent a message to cancel the order. Once they were open again, I phoned 11 times to still get the answer machine inbox full I couldn't leave a message . Given that I had cancelled the order in adequate time I was totally amazed they had not acted on the emails that I had sent. I received an email stating the order was dispatched - on the first day that they were open again. I again emailed and was told that I could return it for a refund - at my own cost! So I had to pay for delivery and returning and am a very disgruntled customer that you have not acted upon my instruction to cancel given adequate notice. I would. It recommend as they are impossible to contact.”
“Title sums it up really. Beautiful smelling candle it just fills your house with scent. Imperial Candles are always top notch with their customer service.
Highly recommend this candle”
“I bought this candle for a friend, so cannot comment on how it smelled, or how long the candle burned for. I can comment on the texts of pure joy that I received from my friend. I had a message when the foil pouch was first visible. I had a message that she'd got it and was waiting for it to cool down, and I got a ton of photographs of the beautiful necklace that was inside.
I was concerned that my friend wouldn't like the gift once the pouch was opened, because you never really know what you're going to get, but I shouldn't have worried as my friend adores her necklace, and now I wished I had bought one for myself.”
