“Good customer service.I hadn't ordered before, and made an error . Mariahelped to correct i
I had never ordered before and made an error. Maria helped to correct it.
...”
“We have been a customer for a long time and have never had a problem till lately. Our last two shipments we had problems. I called customer service, a Maria and asked questions because they were confused about the return. She kept telling me it was my fault basically in a condensending tone and started arguing with me when I was simply asking questions to try to understand. She did not want to answer any simple questions or help me. They ended up charging me for skmething that was their fault. I am very disappointed with her rude behavior and our company will be taking our business elsewhere.”
“One of my past orders, the ink for some reason was not working with the printer, even though it was the correct one. It just kept saying it couldn't read the ink. So, we shipped it back, they sent a new one and that worked fine with no problems.
This time we received someone else's order, so that kept a delay on ours even more. We needed the product ASAP due to our business needing to make copies and send/receive faxes.
On the bright side it was easy to get a hold of someone, they advised me that the other person was sending it back to me and we can just send their order back to them with no charge.
It has however, been almost a week since the incident and we still have not received our package. We are just waiting patiently....... :)”
“the toner cartridge was broken,
the bar that has a spring on it one end was broken.
i took the bar and spring of the old cartridge and put on the new, will see how long it workes.”
“This is my first time trying ink for my Samsung from a company other than Samsung. The ink came in the original package, damaged badly. I send an email with pictures and heard back the next working day with an offer of a new ink to replace the damaged one. For that reason, I do have high hopes of using this company in the future, depending of course how well the ink works. But the customer service is wonderful. That matters.”
