Somewhere at Prospect Estate Reviews

2 Rating 2 Reviews

About Isle Blue:

Isle Blue is the luxury villa specialist featuring the finest villas and vacation rentals around the world. Our guests receive expert advice, dedicated concierge services and full support services. Best of all, our vacation home rentals are 100% secure against fraud and not subject to booking fees.

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Phone:

704-256-8327 x 4004

Email:

rob@isleblue.co

Location:

1209 Churchill Downs Drive,
1209 Churchill Downs Drive
Waxhaw
28173

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“I understand that there was supposed to be a staff orientation when we arrived, but that did not happen. I can see how it would have helped us understand the role of the staff and how we could work together. I feel that there were several ways that proper expectations were not set. I would have appreciated a tour of the gym, knowing how the staff hours, and respecting the 'do not disturb' sign on our bedrooms. The lack of air conditioning in the common area and the lack of heated water in the pool were a little disappointing as well. There were a few minor defects that could be addressed for the house. I noticed some broken fan switches and bedroom/bathroom doors that didn't lock Overall it was mostly a good experience but there were a few situations that limited the enjoyment. The misunderstanding about buying way too many groceries for our small group, not offering any remediation, nor accepting any responsibility for the issue from management was quite discouraging. That aspect left a bad aftertaste to the whole trip. The view of the ocean was nice, but not having access to the water was disappointing. The food was good. The gym wasn't bad for a week's stay. I'm glad we got to experience it but I would not want to pay so much for the same experience again in the future.”

1 Helpful Report

Posted 1 year ago

“Upon arrival staff did not orient us to the villa and roles of each staff member. Chef did not show us what food we had and made whatever without asking us. It wasn’t until 5 days in that I confronted the chef and told her what we like and don’t like because she was cooking way to much food and things we didn’t like. I have no idea Butlers role other than serving food. He could have been more helpful. Cleaning lady was around all the time. Too much and entered rooms even when do not disturb sign was on. We had to ask her not to clean to have some privacy and quiet time. Several times she woke up the baby. When I talked to head of villa about staff she told me an orientation was to be done and apologized but did not address food issues in a way that made it right. Definitely left unhappy and would never return or refer.”

Helpful Report

Posted 1 year ago