Hakuba Mominoki Hotel Reviews

4.6 Rating 31 Reviews

About Japan Ski Experience:

Japan ski holiday booking specialists

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Phone:

+81 (0)136 55 6077

Location:

Tancho Center B1F, 179-8 Aza Yamada
Kutchan-cho, Hokkaido
044-0081

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“This hotel ticked a lot of the boxes - nice accommodation (although we did have to ask them to remove the dining table to make room for our children's futons!); a great bar to relax at night; great location. However we had a significant issue with a banging noise in the building somewhere near our room at 3;30am - 4:30am every morning. I complained about this to the hotel and asked them to move us but they were unable to. They claimed to not know where the noise was coming from but we did see a set of stairs leading below our room from outside (staff entrance maybe?). We were on level 2 so also got a lot of noise from a band at the bar (and some people gathering in teh central area) late at night when our kids wanted to sleep. The banging noises meant I didn't get a good night sleep the entire 6 nights I was there which ruined my skiing holiday somewhat. I was also quite disappointed with the attitude of most of the reception staff. Fairly relaxed, not always willing to help, quite dismissive and messed up dinner reservations a couple of times (also gave us bad advice that we didn't need to book - when we did). This was pretty disappointing given the price we were paying per night.”

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Posted 6 years ago

Thank you for taking the time to provide this feedback. We are so sorry to hear about the disturbances you experienced while staying at the Mominoki and have passed the information to the hotel to ensure that it gets addressed. We are pleased to hear that in other ways the accommodation and its location suited you well.

Posted 6 years ago

“Lovely hotel and onsen . Very helpful staff and well located”

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Posted 6 years ago

“Great hotel. Close to Happo-one. Gorgeous Onsen and fabulous buffet food. Shabu-shabu and Sukiyaki is also a must .”

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Posted 6 years ago

“The hotel is excellent but the onsen area seems like the public bath, it is not exclusive for the hotel guests, many outsider can also use the onsen without payment, they just went into the onsen and use all the facilities so the onsen is full of ppl all the time.”

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Posted 6 years ago

“We are SO pleased we chose mominoki hotel. All the staff working there (front desk/ bar/ cleaners) were all so kind and helpful. The room was a perfect size and the bed was very comfortable (super important after a day on the slopes). Absolutely loved the onsen too. Would love to return again in the future”

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Posted 6 years ago

“Excellent Onsen. Reasonable rooms. The food offering has improved in the last few years. Unfortunately, in the same period, it has lost some of its Japanese service ethic and charm, with the Australian staff employed there (particularly behind the bar) more interested in socialising than providing service. Also lack of education about Onsen etiquette has led to some boofhead Aussie tourists doing unacceptable and embarrassing things in the Onsen - such as wearing togs in the Onsen or taking selfies and I think management need to work on that if the experience isn't to become less Japanese and more GC.”

Helpful Report

Posted 7 years ago

Thank you very much for your feedback. As a valued guest at the Mominoki who has returned to this hotel many times, I know the hotel will take your comments extremely seriously. We will certainly be passing all this feedback to Mominoki's management to ensure that guests are aware that wearing togs and taking photos is not good onsen etiquette at all. The Mominoki prides itself on, as you say, it's Japanese service ethic and charm, and I am confident will ensure that this is carried on in future years.

Posted 7 years ago

“Great hotel, fantastic staff who could not do enough for you. A very convenient location and just really loved the happy hours and atmosphere at the property.”

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Posted 7 years ago

“Beautiful location with easy walk to ski lift. Fantastic facilities and service. Can not fault our experience.”

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Posted 7 years ago