“Shocking service, well no service to speak of. Item was sent, but returned by the courier. I emailed JDS before they contacted me to raise this and asked to make sure the item was resent rather than a refund being given. I got no reply aside an automated email saying a refund had been processed.
Would have been a saving buying through JDS, but instead was just a waste of time and I still had to buy though someone else.”
Dear Stephen,
We're really sorry to hear about the issues you had with your recent order. Unfortunately, the courier was unable to accept the item due to its size, which is why it couldn't be delivered. We did our best to inform you about this situation and issued a full refund as soon as possible.
We understand how frustrating this must have been and truly apologize for the inconvenience. We appreciate your patience and understanding.
Kind regards,
The JDS DIY Customer Service Team
