“Both of my order was delivered totally broken, I was not home when it was delivered, I noticed when I came back.i send pictures and no reply for my complaint.
That’s inacceptable.”
Dear Jean,
We sincerely apologize for the inconvenience caused by the damaged state of the parcel you received. Your satisfaction is of utmost importance to us, and we are dedicated to resolving this issue swiftly and promptly. We want to let you know that we received your email and a reply was sent on Sunday, 3rd November regarding your order #32798.
At JDS DIY, we prioritise quality control checks for all our parcels before dispatch. However, we understand that despite our best efforts, damage may occur during transit. To assist us in addressing this matter effectively, could you please provide additional photos of the damage: 1 clear photo of the packaging, 1 clear photo of the full product, and 1 clear photo of the damaged area of the product .
Your cooperation in this matter is greatly appreciated, and we want to assure you that we will investigate the issue thoroughly to prevent such incidents in the future. Additionally, we are committed to finding a suitable resolution for you. If you have a partial refund in mind, we are more than willing to consider this within reason.
We kindly ask you to reply to our email or send us a new one at customercare@jdsdiy.com
Once again, we apologise for any inconvenience caused, and we appreciate your understanding and cooperation in resolving this matter.
Best regards,
JDS DIY Customer Care Team
