Dear Ryan,
Thank you for your review regarding your order experience. We're really sorry to hear that your item never arrived, as this is not the level of service we strive to provide.
We regret to inform you that your order has been damaged in transit. We understand the frustration and inconvenience this may cause, and we sincerely apologise for the disruption to your experience.
To address this issue, we have issued a full refund back to your original payment method. You can expect the refund to reflect in your account within 2-5 working days depending on your bank's processing time.
We apologise for any inconvenience this has caused, and we appreciate your understanding and patience throughout this process.
Best regards,
JDS DIY Customer Care Team
