Dear Tina,
Thank you for sharing your experience with us. We are truly sorry to hear that your order never arrived, and we understand how disappointing this must be for you. This is not the level of service we strive to deliver, and we deeply regret any frustration this has caused.
There was a stock/supplier error which led to the item not being dispatched as expected. A full refund was processed instead.
Thank you for your patience and understanding.
Best regards,
JDS DIY Customer Care Team
