Hi Leigh,
I am sorry to hear about this experience, thanks for posting your review here.
You, and our other customers in the US, have received products that were closer to their best before date than we usually accept because of the delayed restock shipments recently. For that reason, you were charged 30% less through the automatic discount that was applied on your order.
We have just received the new stock and the almost expired products will be disposed of.
We offer a 30-day money-back guarantee, no questions asked. So, if needed, please feel free to check in with the customer care team through the Live Chat or love@jimmyjoy.com for assistance with that.
<3
Hi Jan!
Thanks for the feedback first of all.
I am sorry to hear the Almond&Fig Bars did not meet expectations for you, thanks for giving them a shot.
Hopefully the other items in your order were to your liking?
I checked but did not see a contact with our customer care team unfortunately about this. We offer a 30-day money-back guarantee which you still fall well within. If you want to make use of this, please check in with us through the Live Chat option on the website or love@jimmyjoy.com, we will gladly assist.
<3
Thanks a lot for your reviews Sérgio! Much appreciated.
On the part of the Bars, I checked if you reached out to our customer care team for that, but no contacts there yet. We offer a 30-day money-back guarantee, so maybe we can apply that for you so you can try another flavour of the Bars? Feel free to check in with us through Live Chat or love@jimmyjoy.com to check the options.
