“Some orders have harder bars. I like when the bars are very soft, which I get most of the time, but this time I got the hard bars and they taste so much worse. I don't even want to eat this order of bars.”
Thanks for leaving your review and feedback here first of all!
It may be because of storage/shipping that the consistency differs but it should not be hard to eat of course.
Please, if you feel the item was not up to par for you to consume, reach out to our customer care team through a Live Chat from the website or an email to love@jimmyjoy.com. We will always gladly look into the situation and options for your.
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