Hi Anna!
Sorry to read about the experience you had, we appreciate you leaving the feedback here.
While we always hope for 5-star experiences, we understand that everyone’s preferences are different.
We offer a 60-day money-back guarantee on any product you try for the first time and don’t enjoy, for any reason. I noticed that our customer care team hasn’t been contacted about this yet. If you believe your case qualifies for a refund, please feel free to reply to this message, start a live chat via our website, or email us at love@jimmyjoy.com, we’ll be happy to help.
Thanks again for giving it a try ❤️
Hoi daar,
Bedankt voor je review. Het spijt ons dat de smaak tegenviel. We willen graag dat onze klanten een 5-sterrenervaring hebben.
Neem gerust contact op via love@jimmyjoy.com om te informeren naar onze 60-dagen geld-terug-garantie. We helpen je daar graag verder.
<3
Warme groet,
Team Jimmy Joy
Hi Klaus,
Thanks for the feedback. Sorry to hear the ready-made drinks felt a bit boring for you.
We try to make the best products possible everytime and it's a shame this one did not hit the spot for you. Reach out to love@jimmyjoy.com or to our live chat and we will help you further with a refund under our 60-day money back guarantee.
With love <3
