Could you please drop us an e-mail at love@jimmyjoy.com, we would like to know more about your experience and why it resulted in a 2 star review, while it says you thought they were tasty! We always want to improve our products and service so we would love to get a better understanding! :)
Hi!
Thanks for leaving your review here, we would have loved to see some feedback as well.
As you shared the order details, we were able to refund you for the order, you will have that back shortly.
Thanks for giving it a shot, sorry it did not work out.
<3
Hi Gabriella!
Thanks a lot for leaving your reviews and feedback.
We were sorry to learn about the items you tried and did not like or noted you would have to get used to.
Some of our products will have an acquired taste and everything is subjective when it comes to the experiences with our products, so I am happy we are offering a 30-day money-back guarantee in these cases as well.
For the options in that, we would like to invite you to check in with the customer care team through either a Live Chat you can open from the website or an email to love@jimmyjoy.com. We would like to hear which items in the order you consider the money-back guarantee would apply to, and we will gladly sort that for you then.
Thanks for trying and letting us know about your experience.
(I will copy this response in the other reviews you left)
<3
“I don't like the taste which remind me the soja beverages, but it's just a personal point of view. Despise that, it kept me full and was a appreciated quick start for the day”
Thanks for leaving your review on the Plenny Drink - Vanilla, Laura, we do appreciate it.
Sorry that the taste triggered trauma's for you ;) your personal point of view counts though.
I replied to your other review for the Plenny Pot as well, but in this case it is clear-cut, I will refund you for the Vanilla Drink in your order accordingly, you will have that refund back shortly.
Happy to know the other products were to your liking <3
Hi Lucas!
Thanks for leaving the review on the items you tried, sorry to see it got to 3 out of 5 stars only.
We do offer a 30-day money-back guarantee for anything you try and do not like.
We hope you have reached out to our customer care team for the options within our 30-day money-back guarantee? If not, please be invited to do so through a Live Chat on the website or by emailing us at love@jimmyjoy.com.
Thanks for giving it a shot <3
Hello,
Thank you for sharing your thoughts on the vanilla drink.
It’s great to know that adding some water improved the flavor for you. Taste preferences can be quite personal, and we value your input as it helps us understand our customers' experiences better.
Thank you once again for your feedback!
