Hi Margaret,
Thanks for leaving your reviews on the Plenny Pots you tried in your first order, we do appreciate the feedback.
It's of course never nice to see when it's not a 100% jackpot, but taste is personal so it happens.
We offer a 30-day money back guarantee for those situations and as you shared the order number in your review here, I was able to refund you for both bags right away, you will have that back shortly.
Of course you are welcome to try out any other products/flavours with the same guarantee. You can always check in with the customer care team through the Live Chat option on the website or by emailing love@jimmyjoy.com, we are happy to assist you through those channels as well.
Thanks for giving it a shot!
I'm sorry to hear that you didn't enjoy our Vegetable Korma Rice. Everyone's tastes are different and we're always looking to improve our products. You might find other flavours like Creamy Cajun Pasta or Satay Noodles more to your liking.
“Highly disappointing. When I hear 'korma' i expect the taste of coconut. Sadly I couldn't detect any coconut flavour. It's extremely bland, I've found adding some salt helps a little, but it's just not 'korma'.”
I'm really sorry to hear that the Vegetable Korma Rice didn't meet your expectations. Taste can be subjective, and I understand that the flavor might not have been what you were anticipating. We appreciate your feedback, and it's certainly something we can take into account for future product development. If you're open to it, we have other Plenny Pot flavors like Creamy Cajun Pasta or Mushroom & Buckwheat Risotto that you might enjoy more. And remember, you can always add your own herbs and spices to customize the flavor to your liking!
Thanks for posting your feedback on the tried products first of all.
The powdery feel will be due to the oats we base our shakes on, it will always have a bit of the grainy texture because of that. We do offer the Plenny Drinks as well, those are like a milkshake when it comes to the texture, maybe that would be a better option for you?
Please note we offer a 30-day money back guarantee as well, if you feel you would like to take advantage of that, please check in with our customer care team through the Live Chat option on the website or email us at love@jimmyjoy.com.
<3 Thanks for giving it a shot.
