“Warming and filling, this is a great option for colder months. Manage your expectations and don't expect this to be like normal mac n cheese, it's definitely not as creamy and cheesy. BUT it's a good alternative once you get used it and really helps when you are craving good "stodgy" winter comfort.”
“Mac&cheese was not the greatest choice tbh. The curry taste/smell is too strong. And it is still hard after pouring water & waiting 5 mins. I have to use a microwave to eat. I didn't expect this.”
Hey Anna,
We’re sorry to hear that the Mac & Cheeze didn’t meet your expectations. We aim to create a satisfying meal experience, so we appreciate your insights.
It’s also not great to hear that it was still hard after waiting the recommended time. That’s definitely not what we want for our customers. If you have any more details about your preparation, we’d love to hear them to help us improve.
If you made your order in the last 30 days, don’t forget you can use our 30-day money-back guarantee. Just email us at love@jimmyjoy.com, and we’ll get it sorted for you!
Hi Gabriella!
Thanks a lot for leaving your reviews and feedback.
We were sorry to learn about the items you tried and did not like or noted you would have to get used to.
Some of our products will have an acquired taste and everything is subjective when it comes to the experiences with our products, so I am happy we are offering a 30-day money-back guarantee in these cases as well.
For the options in that, we would like to invite you to check in with the customer care team through either a Live Chat you can open from the website or an email to love@jimmyjoy.com. We would like to hear which items in the order you consider the money-back guarantee would apply to, and we will gladly sort that for you then.
Thanks for trying and letting us know about your experience.
(I will copy this response in the other reviews you left)
<3
“Mac 'n Cheeze is my first try for the Plenny Pots, I've just ordered 2 others (which are not delivered nor tested yet), but I was not convinced by the taste. I love the Plenny Shakes though, so I'll give it a try for the other ones, but perhaps I'm not the good person for hot meal solutions.
I liked the way it contains solid portions too, but the spices were not strong enough.”
Hi Laurie,
Thanks for the review with picture!
Looks like you prepared it correctly but just to make sure I would like to note the finest stuff in the bag holds all the flavour and goes to the bottom, so we advise on the bags to shake thoroughly and scoop from the bottom upwards because of that.
Could you please try the preparation like that if you haven't and please reach out to the customer care team if it remains something that is not to your liking. Yes, taste is personal, but we offer a money-back guarantee if you do not like it. So, if you feel this falls under that guarantee we offer, please feel free and be invited to check in with the customer care team through love@jimmyjoy.com or a Live Chat from the website.
<3
