Hi Margaret,
Thanks for leaving your reviews on the Plenny Pots you tried in your first order, we do appreciate the feedback.
It's of course never nice to see when it's not a 100% jackpot, but taste is personal so it happens.
We offer a 30-day money back guarantee for those situations and as you shared the order number in your review here, I was able to refund you for both bags right away, you will have that back shortly.
Of course you are welcome to try out any other products/flavours with the same guarantee. You can always check in with the customer care team through the Live Chat option on the website or by emailing love@jimmyjoy.com, we are happy to assist you through those channels as well.
Thanks for giving it a shot!
Hi Samir!
Thanks for leaving your review here first of all, sorry to see it was not a jackpot for you.
We very much appreciate the feedback, unfortunately, the smell is what it is. If you do not like that, not much we can do on that part I'm afraid.
So, in this case, as you shared the order number of the order as well with your review, I was able to refund you for that one from within our 30-day money-back guarantee.
Feel free to try out any other products/flavours of course with the same guarantee if you do not like it for whatever reason. We are available to assist through email at love@jimmyjoy.com or by opening a Live Chat with us on the website.
Thanks for giving it a shot <3
We're sorry to hear that you didn't enjoy our Mac and Cheese flavor as much as we had hoped. We strive to provide a delicious and satisfying experience with our products, and we regret that we fell short of your expectations this time.
Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts. We'll certainly take your comments into consideration as we continue to improve and refine our recipes.
If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to let us know.
Hi Christelle!
Thanks a lot for leaving your review here for the Plenny Pot Mac 'N Cheeze.
Sorry to see it was not a full on 5-star review that resulted from it, but happy to hear it was at least doable for you. We do offer a 30-day money back guarantee for anything you did not like when trying the first time. If you feel this qualifies for that (we always aim for the 5-stars of course), you are welcome to check in with the customer care team through an email to love@jimmyjoy.com or by opening a Live Chat with us through the website, we will gladly check for you.
Thanks for giving it a shot and for leaving your feedback.
<3
Hi Marcus,
We are sorry to see the experience was not a full-on jackpot.
As we offer a 30-day money-back guarantee for our customers, we would like to invite you to check in for that with our customer care department. You can reach them through the Live Chat option on the website or by emailing love@jimmyjoy.com.
Please take the time to try all the items of course, no rush.
Thanks for giving it a shot <3
Hmm, we mikken toch op iets anders :D
We hebben een 30-dagen geld-terug garantie als je het niet voldoende vond, je kan contact opnemen met onze klantenservice via de Live Chat optie op de website of door een mailtje te sturen naar love@jimmyjoy.com.
<3
