“Taste really good, i wish it exists in small plenny pot because in a bag it's hard to mix the ingredient and i always have more powder than rice, which in not that pleasant”
Thanks for posting your review!
Your feedback is noted and forwarded to the relevant department, thanks a lot!
It's something we all deal with, shake the bag thoroughly, then scoop from the bottom upwards for maximum balance in it.
<3
“It's convenient, but the taste and texture aren't great. Also, the texture is more of a mushroom soup with some rice/buckwheat – honestly I think calling this a risotto is false advertising.”
Hi Fabian!
Thanks for your review and feedback.
It's never nice to see a customer not liking one of our products, but of course, taste is very personal.
In this case though, I would like to make the note that with these XL bags, it sometimes happens that you do not get a good mix of all ingredients as the fine stuff goes to the bottom. For that reason, we advise shaking the bag thoroughly before use and then scooping from the bottom upwards to get all the goodies in there.
If it turns out a little too soupy for you, you can of course adjust the amount of water used.
In any case, if you tried the above and just don't like it, no worries, you are within 30 days of our money-back guarantee. To make use of that, you can check in with our customer care team through Live Chat or love@jimmyjoy.com.
Hi Michael!
Thanks for posting your review, we do appreciate all the feedback we can get.
We're sorry to hear the Pot XL did not meet your expectations but what you describe could be because of not having a good mix when scooping because of the smaller powder going to the bottom of the bag.
For that reason, we advise shaking the bag thoroughly before use and scooping from the bottom upwards to get a good mix.
If you have tried this and still do not like the product, I checked the order, you are still within the 30-days for our money-back guarantee. If you want to make use of that, feel free to check in with our customer care team through Live Chat or love@jimmyjoy.com.
Hi Valentina,
Thanks for posting your reviews!
A shame to hear the Pot XL did not do it for you, the complaint you have about it is something we heard before. It may be because of the flavouring sinking to the bottom of the bag and we always advise to shake the bag thoroughly before scooping from the bottom upwards to make sure you get the full mix in there. Feel free to try it that way to see if the lack of taste was because of that. If you still do not like the product, feel free to check in with us on our Live Chat or on love@jimmyjoy.com for the options within our 30-day money-back guarantee.
<3
