Thank you for sharing your thoughts on our Satay Noodles, and we're sorry they didn’t meet your expectations. if your order was placed within the last 30 days, you can make use of our 30-day money-back guarantee.
“Even after before starting to prepare a meal, I mixed the bag thorough. Adding water and mixing the pot and letting it be for 5-10 minutes, it still was grainy, and tasted horrible.”
It sounds like you went through all the right steps in preparation, so we’re disappointed to hear that the texture and taste weren’t up to par. We aim for a smooth, satisfying meal experience, and your comments are incredibly valuable for helping us identify areas for improvement.
As always, if your order was within the last 30 days, our 30-day money-back guarantee is available. Thanks again for sharing your experience with us—we’re here to make it right!
“The taste was unfortunately different every time even though I shook the package thoroughly and sometimes it was too spicy and sometimes it had no taste and sometimes it was great but when it was great it was great. Well, the portions are small but I recommend the taste”
“Definitely recommend. One thing, at least for me, the 200ml for the satay noodles may be too much as the noodles are thin and dont absorb much water.
It is spicy because of the ginger, but not spicy hot. I really enjoy it.”
“Their flavor is quite unpleasant, making them difficult to enjoy. Even when prepared with boiling water, the noodles remain undercooked, and the taste is remarkably poor.”
Hi Mario!
Thanks for the feedback in your review, we appreciate it, even if it's not what we like to see from our customers of course.
To go into it, the Plenny Pots need specific preparation of it may be the reason you did not like them. Please make sure to shake the bag thoroughly before use and then scoop from the bottom upwards to make sure you have a good mix of the ingredients. This way you catch the finest of the stuff in the bag as well, which holds most of the flavour.
If you have prepared as noted, we would like to offer you a refund from within our 30-day money-back guarantee.
For that, you can then check in with us through a Live Chat you can open from our website or by emailing love@jimmyjoy.com.
Thanks again for giving it a shot and happy to know the rest you tried was to your liking.
We will make the note of the marketing communication, thanks!
<3
