Hi Chris,
Thanks for posting your unedited review here, we appreciate the honesty!
Sorry to hear the Pot XL did not do it for you, we would love to hear your suggestions for it of course as well! Maybe you have the new idea for a flavour ;)
I checked the order and saw you were within our 30-day money-back guarantee still. So, even if your mother took the rest (let's hope she did finish and was not being just polite), I have refunded you for the bag right away, you will have that back shortly.
For future reference, our customer care team can handle these things directly. Never hesitate to reach out to them through the Live Chat on the website or love@jimmyjoy.com.
Hi Or!
Thanks for posting your review on the Plenny Pot XL - Stay Noodles.
We are sorry to see that you did not like it because of a lack of taste.
It could very well be that you did not get all the goodies in your scoop due to the bag. We advise shaking the bag thoroughly before use and then scooping from the bottom upwards to get a good balance of the ingredients.
Please feel free to give this a shot and if you still do not like it then, our customer care team is ready to refund you for the product. In that case, please check in with them through Live Chat or at love@jimmyjoy.com.
<3
“After I tried Plenny Pot (not the XL version), I was highly surprised by the aspect/visual, it's really like noodles and not kind of porridge-like Plenny Pot. In terms of taste that was good but *maybe* it miss a very small amount of salt”
Hi Michael!
Thanks for posting your review, we do appreciate all the feedback we can get.
We're sorry to hear the Pot XL did not meet your expectations but what you describe could be because of not having a good mix when scooping because of the smaller powder going to the bottom of the bag.
For that reason, we advise shaking the bag thoroughly before use and scooping from the bottom upwards to get a good mix.
If you have tried this and still do not like the product, I checked the order, you are still within the 30-days for our money-back guarantee. If you want to make use of that, feel free to check in with our customer care team through Live Chat or love@jimmyjoy.com.
<3
Hi Thomas,
We are sorry to hear you did not like the Plenny Pot XL - Satay Noodles.
We would love to hear what exactly was the matter according to you, but we see no previous contact with our customer care team about it. In some cases, we found that people did not mix the contents enough to get a good balance of everything in there. We advise shaking the bag thoroughly and scooping from the bottom upwards to get it all in there.
If you still do not like the products, we would like to invite you to get in touch with us through the Live Chat on the website or love@jimmyjoy.com so we can check the options for you from within our 30-day money-back guarantee.
<3
