Thanks for posting your feedback here Pierre-Nicolas!
I am very sorry to hear the Plenny Pot XL you tried was not to your liking with a 1-star review on it.
You noted it was "mealy" (Google translated) which made me think you may not have have the correct balance of ingredients. The Plenny Pot XL bags will have the very fine stuff (that has all the flavor) sink to the bottom and for that reason we already adjusted the packaging for upcoming batches to reflect the instruction before use as follows: Shake the bag thoroughly before use, then scoop from the bottom upwards to get a good balance of the ingredients every time.
Kindly try the above and if it's still not to your liking, you can reach our customer care team through the Live Chat option on the website or email us at love@jimmyjoy.com. They can then check for the options within our 30-day money-back guarantee for you.
<3
Hi Ervin!
Thanks for your review here, but we would have loved to hear some feedback on why you give the Plenny Pot XL a 1-star rating after trying.
We do offer a 30-day money back guarantee which we will gladly look into for you in this case if it was not to your liking.
Kindly check in with us through the Live Chat on the website or love@jimmyjoy.com for the options.
<3
Hey Ryanne,
thanks for the feedback, but can you elaborate a bit on this? We are always trying to improof our products and we really care about customer feedback. So if you can let us know what you did not like, we can take that in consideration.
You can contact us via love@jimmyjoy.com or the chat function via the site.
p.s. we have a really good 30-day satisfaction guarantee
Hi Istvan,
Thanks a lot for posting your reviews on the different items you tried, we are very sorry it turned out to not be to your liking at all.
We would like to offer you the option to make use of the 30-day money-back guarantee we offer, you have been in touch with us before but not about this. Kindly check in with our customer care team for this through email at love@jimmyjoy.com or through the Live Chat option on the website.
Thanks for giving it a shot!
