“It would have been nice to have it, but Jimmy Joy chooses courier companies such as DHL that find it OK to drop your package in a random pick up point located in a completely different city. Skip it and go to your local supplements store.”
Hi Bruno!
First of all, thanks for leaving your review and feedback, we appreciate it very much.
Apologies for the situation you describe, if the order was placed to a home address, it should be delivered there as well and only offered to a pickup location (close by if possible) if the delivery to the home address is not possible for whatever reason.
How you describe things is clearly not the way we want things to have gone resulting in this experience.
I checked back the logs on our end and could not find a contact with you about this. Kindly check in with our customer care team if anything still needs to be sorted for this delivery, we will gladly assist and sort it for you so you do not lose out on anything at least.
You can reach out to our customer care team directly via a Live Chat you can open from the website or by emailing us at love@jimmyjoy.com.
Apologies for the inconvenience <3
Hi Mark!
Thanks for the feedback and review first of all.
Sorry to learn the Chocolate Shake was not to your liking, but happy to then know the Banana one was.
We offer a 30-day money back guarantee and as you shared the order number, it allowed me to issue the refund for the Chocolate Shake right away. You will have that refund back shortly.
Please know this 30-day money back guarantee will be available for anything you try the first time and do not like for whatever reason. You can reach out to our customer care team directly via a Live Chat you can open from the website or by emailing us at love@jimmyjoy.com.
Thanks for giving it a shot! <3
Thanks for the review and feedback!
A 3-star review normally does not qualify as a positive experience on our end, but you noted nothing beside it being good. We would love to hear from you how we could have done better and maybe gotten to the 5-stars for you. If you would like to share that with us, you are very welcome to reply to this message, send us a new email on love@jimmyjoy.com or open a Live Chat from our website.
Please keep in mind we offer a 30-day money back guarantee for whatever you try the first time and do not like for whatever reason.
We hope you find more of your liking of course, thanks for giving us a shot!
<3
“As i also wrote in the e-mail I sent you, but hasnt recieved any answer to by now - the powder doesnt mix with the water. I believe that I Might have recieved powder from a poor/faulty batch.”
Hi Mathias!
Thanks for leaving your review here, apologies for the late replies, we were in the middle of some lower coverage due to holidays at that time.
Checking back on the conversation you had with my colleague, I see this was sorted through a refund already.
I have spoken to my colleague as the complaint you made would normally have warranted an investigation from our Quality Assurance team. This was not followed up on in this case, so you may have been right about an issue with the batch, but it could also just have been the experience because of the oats we use as my colleague noted. If you would like to try again, please feel free to do so, with the same guarantee of receiving your money back if it turns out to be the personal experience then. Of course we also understand if you would not based on this experience.
In any case, thanks for giving it and us a shot <3
Hi Amin!
First off, sorry for the late response to your review and feedback, which are much appreciated.
I will reply in one message and copy that on the other reviews as well as the action from my end in this case is not entirely clear yet. We offer a 30-day money-back guarantee and based on your 4 reviews, I am not entirely sure what would and what would not need that qualification.
So, for that, I would like to invite you to check in with the customer care team through a reply to this message, a new email to love@jimmyjoy.com or a Live Chat you can open from our website.
We will then gladly look into the options for you for that.
Thanks for giving it a shot and the comprehensive feedback on what you tried. We hope you will find products that are 100% to your liking, but with the feedback noted on the powdery experience for you, we would advise to not try other Shakes as they all have the same oats in them that make for this grain in the end-product. You can add more water, shake with an ice cube in it or use a blender, but it will always remain with the slight grain in it.
You might want to have a look at the Plenny Drinks, those are more like milkshakes when it comes to the texture. Of course you can also try that or anything else for the first time with the same money-back guarantee.
<3
“My favorite flavour of the Active range. Not very sweet and tastes kind of like hot chocolate with oat milk. Keeps you full and helps me reach my daily protein goals as a gym-goer.”
