Hi Sami!
Ahhhhw, sorry to hear that is the case for the Plenny Shake Active's you tried with your first order.
Thanks for taking the time and effort to leave your feedback here though, we appreciate it as it allowed us now to follow up on it for you as well.
We offer a 30-day money-back guarantee on what you try the first time with us, so I will refund your full order based on that, you will have it back shortly.
For future reference, you can contact our customer care team for these things directly as well. A Live Chat option is available from the website and you can email us on love@jimmyjoy.com as well.
Thanks for giving it a shot <3