Hi Rimvydas,
Sorry to hear it was not to your liking.
Please check in with the customer care team for the options in our refund policy.
You can reach us through love@jimmyjoy.com or by opening up a live chat on the website.
Thanks! <3
I'm so sorry to hear about the allergic reactions you and your husband experienced. It's great to know that you enjoyed the taste, but your health and safety are absolutely paramount. Our products do contain common allergens such as soy, and although we strive for clean production, there can be traces of nuts and other allergens due to cross-contamination. It might be helpful to check the ingredients list for any specific allergens you're aware of. If you're unsure what caused the reaction, consulting with a healthcare professional could provide some clarity. If there's anything else you need or if you have any questions, please feel free to ask!
“This was my least favorite flavor, but after trying it with more water it became quite good, I'd suggest almost double the amount of water than what is suggested for this one. It's nice to have it as an option when you want to eat something with more protein.”
