Hi Cynthia,
Thanks for leaving your review and feedback here first of all, much appreciated!
Never nice to see it was not a jackpot but in this case what you note is explainable. We use oats in our Shakes and that ingredient will leave a slight grain in the prepared product.
If that is the only thing you did not like about it, you may want to have a look at the Plenny Drinks we offer. Those are more like a milkshake when it comes to the texture.
We offer a 30-day money back guarantee, you shared your order number, so I was able to refund the shake you reviewed right away. The refund will be back with you shortly.
For future reference, you can reach out for the option within our 30-day guarantee to our customer care team directly. They are available through a Live Chat you open from the website or by emailing then at love@jimmyjoy.com.
Thanks for trying!
<3
“I realy like it, it gives a verry good 'full' feeling after drinking the shake, im also not hungry for the next couple of hours making me lose weight, the taste is good enough, not perfect”
“Banana adjacent flavour. I describe it as inoffensive. Very smooth. Not grainy. Mixes well. So far my favorite flavour. Feels like I could have one or two a day forever”
Thanks for leaving your review here, we appreciate it, even if it's not a 5-star review in this case.
We do offer a 30-day money-back guarantee. If you feel it would fall under that, I would like to invite you to check in with our customer care team for the options.
You can reach them through an email to love@jimmyjoy.com (or replying to this message) or by opening a Live Chat from the website.
Thanks for giving it a shot <3
“This has been my lunch for the past weeks. 2 scoops is all it takes to make me full. Loved it and told my colleagues about it. They are all big fans now!”
