“I got this having tried Huel and Protein Works. Mixed it with up didn't really taste of anything and was quite gritty and unrefined. It's also packed with maltodextrin which sent my sugars really high. Not sure tbh maybe I'm doing something wrong?”
Hi Steve!
Sorry to see the reviews did not make it past 2-stars, but thanks for trying and leaving your reviews.
You note you are not entirely sure if you may have done something wrong. I do not expect that to be the case, the instructions on the bag should be clear and I can confirm the end-product will always have the slight grain in it because of the oats we use.
The maltodextrin in our products is kept as low as possible, but it could make for a reaction as you noted in your situation of course. In that case, this is just not the product for you, I do not expect it to have anything to do with how you prepared it but to be on the safe side, make sure you check the instructions on the bag and follow those.
I would like to invite you for a chat with the customer care team for the options we can offer you from our 30-day money-back guarantee. You can do so through a reply to this message, a new email to love@jimmyjoy.com or a Live Chat you can open from our website.
<3
Hoi Marijke!
Over smaak valt niet te twisten, dus dat gaan we ook niet doen :D
3-sterren is niet waar we op hopen, en we hebben een 30-dagen geld terug garantie mocht je vinden dat dit daaronder valt. In dat geval nodig ik je uit om contact op te nemen met onze klantenservice via een reactie op dit bericht, een mailtje direct naar love@jimmyjoy.com of een Live Chat via de website. Dan kijken we met alle liefde even ernaar met/voor je.
Dank je voor het proberen en je feedback! <3
Hi Bianca!
Thanks a lot for the review and feedback, much appreciated.
Sorry to hear that you did not like the Banana Shake you tried, it happens of course, thanks for giving it a shot.
As you shared the order details, I could issue the refund for this bag right away from within the 30-day money back guarantee we offer., you will have that back shortly.
For future reference, whatever you try the first time and do not like would qualify for the 30-day money-back guarantee we offer. You can reach out to our customer care team directly via a Live Chat you can open from the website or by emailing us at love@jimmyjoy.com.
<3
“Vegan and nutritionally perfect, B12 included, extremely quick and practical when I don't feel like cooking or don't have time, or when I'm out and about and can't be bothered to look for vegan options nearby or prepare and bring sandwiches/lunch boxes with me.
Also super cheap, because a €15 bag makes about 10 meals. And you can choose among many different flavours (banana, chocolate, coffee, caramel, strawberry...).”
