Hi Cynthia,
Thanks for leaving your review and feedback here first of all, much appreciated!
Never nice to see it was not a jackpot but in this case what you note is explainable. We use oats in our Shakes and that ingredient will leave a slight grain in the prepared product.
If that is the only thing you did not like about it, you may want to have a look at the Plenny Drinks we offer. Those are more like a milkshake when it comes to the texture.
We offer a 30-day money back guarantee, you shared your order number, so I was able to refund the shake you reviewed right away. The refund will be back with you shortly.
For future reference, you can reach out for the option within our 30-day guarantee to our customer care team directly. They are available through a Live Chat you open from the website or by emailing then at love@jimmyjoy.com.
Thanks for trying!
<3
“I realy like it, it gives a verry good 'full' feeling after drinking the shake, im also not hungry for the next couple of hours making me lose weight, the taste is good enough, not perfect”
“Banana adjacent flavour. I describe it as inoffensive. Very smooth. Not grainy. Mixes well. So far my favorite flavour. Feels like I could have one or two a day forever”
