Hoi Sjoerd!
Sorry voor de late reactie allereerst, dank je wel voor het achterlaten van je reviews en feedback!
Ik zie drie 3-sterren reviews die alsnog positief klinken over het algemeen. 3-sterren is niet waar we op mikken en we bieden dan ook een 30-dagen geld terug garantie op alles dat je voor het eerst probeert en niet wat vindt.
In dit geval, als jij vindt dat een of meer van je producten daarvoor in aanmerking zouden moeten komen, zou ik je willen uitnodigen contact op te nemen met onze klantenservice via een reactie op dit bericht, een nieuw mailtje naar love@jimmyjoy.com of een Live Chat die je kan openen vanaf onze website, www.jimmyjoy.com. We kijken dan met alle liefde even naar de mogelijkheden met je.
Dank voor het proberen! <3
“as a Huel convert, i'm really happy with my first purchase! i tried both speculoos and lemon pie and think they're both delicious! super easy to make and the texture is nice and smooth— no powder lumps, and not really any graininess.
my only real complaint is that the zip lock on the lemon pie bag was difficult to get closed. i felt like i was fighting it forever before it finally got shut.
but i'm very happy with my first plenny shake experience and plan to stay subscribed!”
“It tastes like a mix of vanilla and a lacklustre lemon flavour, very powdery and not very pleasant to drink. I am saying this in relation to other products on the market. One point I noticed is the amount of oil in this formulation compared to other brands with equal amount of protein. In my opinion, having less oil resulted in a more powdery, less mouth-feeling product. However, it is a negotiable point that having less oil may also make it healthier, or it may not. This needs to be explored, taking into account all other factors and the composition of both products.”
Hi Amin!
First off, sorry for the late response to your review and feedback, which are much appreciated.
I will reply in one message and copy that on the other reviews as well as the action from my end in this case is not entirely clear yet. We offer a 30-day money-back guarantee and based on your 4 reviews, I am not entirely sure what would and what would not need that qualification.
So, for that, I would like to invite you to check in with the customer care team through a reply to this message, a new email to love@jimmyjoy.com or a Live Chat you can open from our website.
We will then gladly look into the options for you for that.
Thanks for giving it a shot and the comprehensive feedback on what you tried. We hope you will find products that are 100% to your liking, but with the feedback noted on the powdery experience for you, we would advise to not try other Shakes as they all have the same oats in them that make for this grain in the end-product. You can add more water, shake with an ice cube in it or use a blender, but it will always remain with the slight grain in it.
You might want to have a look at the Plenny Drinks, those are more like milkshakes when it comes to the texture. Of course you can also try that or anything else for the first time with the same money-back guarantee.
<3
“Lemon Pie is absolutely delicious. Tastes like, well, lemon pie obviously! And delicious lemon pie to boot! I can easily down a big jug of this every morning until the day I die.”
“Twee weken geleden de Plenny Shake Lemon Pie besteld. Na 3 dagen bezorgd door DHL op mijn werk. Ik vul de shaker met koud water (automaat op het werk), voeg twee cups toe... En ja! Ik vind het super lekker en vullend. Het heeft een beetje de structuur/textuur van een ontbjjtdrank. Ik ben tevreden, tevens merk Ik dat mijn stoelgang écht beter gaat. Vandaag een zak pistachio erbij besteld.”
“I didn’t receivee my package cause it was put in a far pick up place from where I live, even though i chose a closer pick up place from the provided list.”
Hi Ismail,
Ahhw snapp, sorry for the inconvenience that will have caused you first of all.
I could not find back a contact about this from you with out customer care team and therefore would like to invite you to still do so so we can sort this out with you.
You can reach us by emailing to love@jimmyjoy.com or by opening a Live Chat from the website.
Thanks in advance!
