“I love the pistachio shake. Add a bit of artificial sweetener and it is so tasty. Feels a bit like drinking a pistachio milkshake. Absolutely recommend.”
Hi Khanh!
Thanks a lot for posting your review on here first of all.
Sorry to hear you did not like the Pistachio Shake you had in one of your previous orders from 11/10/2022.
Checking back, I could not find a contact logged with our customer care team about this. We offer a 30-day money back guarantee, but you are now outside that period for the Pistachio Shake.
We're not evil here, so let's work something out here and make it a positive experience. We invite you to check in with us through the Live Chat option on the website or email us at love@jimmyjoy.com.
<3
Hi Siddharth,
Thanks for your feedback here first of all.
We never like to hear when something is not to someone's liking of course, but taste is a very personal thing so for that reason we understand and not only do we understand, we have a pretty pro-active 30-day money back guarantee in place as well to ensure our customers get to the products they like the most.
As you were well within the 30-day period still, I was able to refund you for the Pistachio bag right away, you will have that back shortly.
For future reference, you can always check in with our customer care team for this as well, they are available through the Live Chat option on the website or via email at love@jimmyjoy.com.
<3
