“Love the pistachio flavor, texture is as expected from a meal shake (a bit grainy), but it doesn't bother me. I wish it was a bit sweeter, but this can be easily solved by adding some sweetener myself! Overall I like it.”
Hi Vivek!
Thanks a lot for posting your feedback/review on here, we appreciate it very much.
Of course we much rather see 5-star reviews and 100% happy customers but taste is and will be a personal thing. We are sorry to hear the items were not living up to what you expected them to be.
We offer a 30-day money back guarantee, no questions asked. So, if you would like to make use of that, kindly check in with our customer care team through the Live Chat option on the website or love@jimmyjoy.com. We will gladly assist where we can.
<3
Hi Armin,
Thanks for posting your feedback here and for giving the products a shot.
We were in touch before about cancelling the subscription that was created, but you did not mention you did not like the products or I would have of course asked more about that.
We offer a 30-day money-back guarantee. If you wish to make use of that still, please reach out to us as you have before through email or through the Live Chat option on the website. We will gladly check the options for you for that.
<3
Hi Yousef!
Thanks for posting your feedback on here and good to hear you like the items ordered (except for the Pistachio Shake then).
As you provided your order number, I was able to refund you for that bag from within our 30-day money-back guarantee. You should have that back on your end shortly.
For future reference, feel free to try other items with the same assurance if you do not like them. Our customer care team is available on weekdays to assist you where needed. You can reach them through the Live Chat on the website or love@jimmyjoy.com.
<3
