“The flavour is very raw I was expecting something like pistachio cream but it tasted more like raw nuts. Even adding some sugar is not really helping.”
Hi Stefano,
Thanks a lot for placing your reviews. Of course we would have liked it better if there were all 5 star reviews, but the feedback is very much appreciated as well.
I would like to offer you the 30-day money-back guarantee for items in the order you did not like. For that, you can just check in with the customer care team through love@jimmyjoy.com or the Live Chat on the website.
<3
Hi Alireza!
Thanks a lot for posting your review here, we appreciate it!
It's never nice to not get 5 stars, but we thank you for giving the Shake - Pistachio a shot. We hope the other items from your two orders were all to your liking.
I checked the order and noticed you were still within the 30 days for our money-back guarantee, so I refunded you for the Pistachio Shake right away, you will have that back shortly.
Going forward, if you ever have an item you do not like, feel free to check in with our customer care team through the Live Chat or at love@jimmyjoy.com. They will gladly assist with anything needed, also when you do not like something.
<3
