Hi Yousef!
Thanks for posting your feedback on here and good to hear you like the items ordered (except for the Pistachio Shake then).
As you provided your order number, I was able to refund you for that bag from within our 30-day money-back guarantee. You should have that back on your end shortly.
For future reference, feel free to try other items with the same assurance if you do not like them. Our customer care team is available on weekdays to assist you where needed. You can reach them through the Live Chat on the website or love@jimmyjoy.com.
<3
Hi Ahmed!
Ahhhw, sorry to hear that, we would love to know what exactly was not to your liking and how we could improve on that. Also, you are well within the 30 days for our money-back guarantee.
So, in this case, I would like to offer you the option for a refund for this from within our 30-day money-back guarantee. If you would like to make use of that, please check in with us through the Live Chat on the website or love@jimmyjoy.com and we will gladly assist.
<3
“Not my favourite, but still very nice. Don't leave it too long. The color separation isn't very appetizing. But shake it again, and you're good to go.”
