Hi Rik!
Thanks a lot for leaving your reviews here, much appreciated!
We of course aim for 5-star reviews, but taste is very personal and therefore that is not always possible.
Your reviews are not very negative, but also not positive enough for me to leave it like this. As you may or may not know, we offer a 30-day money-back guarantee on whatever you try the first time and do not like for whatever reason.
With that in mind, I would like to invite you to check in with us for what you feel qualifies for a refund, we will gladly sort that with you and of course that arrangement would still be valid on other flavours/products you try the first time.
You can reach us by a reply to this message, a new email to love@jimmyjoy.com or by opening a Live Chat from our website. Thanks in advance for reaching out for this and thanks for giving it a shot!
<3
“It arrived fast but it does not have any taste i got strawberry vanilla and chocolate they smell a bit like the flavours but if you make the shakes you cannot tell them appart”
Hi Gijs!
Thanks for leaving your feedback on the experience, much appreciated!
Sorry to hear it was not to your liking, but what you note, about all three tasting the same, can not be right.
I would only be able to explain this with something like long-covid, there should absolutely be a difference noticeable between them.
In any case, I checked and see no contact was made with our customer care team yet, but you did share the order details which allowed me to refund the bags in question from within our 30-day money back guarantee. You will have the refund for those back shortly.
Thanks for giving it and us a shot! For future reference, whatever you try the first time and do not like would qualify for the 30-day money-back guarantee we offer. You can reach out to our customer care team directly via a Live Chat you can open from the website or by emailing us at love@jimmyjoy.com.
<3
Hoi Bas,
Allereerst, dank je wel voor je feedback op de Shakes die je hebt geprobeerd, neem vooral de tijd voor de laatste ook natuurlijk.
Jammer om te horen dat het niet helemaal in de smaak is gevallen, maar kan gebeuren natuurlijk.
We hebben een 30-dagen geld terug garantie waar je aanspraak op kan maken als je vindt dat dat terecht is. Daarvoor zou ik je dan willen uitnodigen contact op te nemen met onze klantenservice via love@jimmyjoy.com of een Live Chat via de website.
Bij voorbaat dank en dank voor het proberen! <3
