Hi!
Thanks for leaving your review and feedback here, sorry to hear it was not to your liking.
As you did share the order details, we were able to refund you for the Shakes you tried right away, you will have that back shortly.
Going forward, you can always check in through a Live Chat on the website or email to love@jimmyjoy.com and we will gladly sort that with you.
<3
Hi Gabriella!
Thanks a lot for leaving your reviews and feedback.
We were sorry to learn about the items you tried and did not like or noted you would have to get used to.
Some of our products will have an acquired taste and everything is subjective when it comes to the experiences with our products, so I am happy we are offering a 30-day money-back guarantee in these cases as well.
For the options in that, we would like to invite you to check in with the customer care team through either a Live Chat you can open from the website or an email to love@jimmyjoy.com. We would like to hear which items in the order you consider the money-back guarantee would apply to, and we will gladly sort that for you then.
Thanks for trying and letting us know about your experience.
(I will copy this response in the other reviews you left)
<3
Oh nooooooooo, empty 3-star reviews on the Vanilla Shake, it left you without words, but not in a good way then?
You did share the order number and that matches the name, so I have gone ahead and refunded you for that Shake from within our 30-day money-back guarantee. The refund will be back with you shortly.
Thanks for giving it a shot in any case.
<3
