“I am very disappointed with your customer service. I purchased a new bumper, but the wrong bumper was shipped to me. I requested a return because the item I received is not the one I ordered, yet I am being asked to pay for the return shipping.
I do not understand why I should be responsible for the return shipping costs when the mistake was made by your company. Since you sent the wrong item, I believe you should provide a prepaid return shipping label and arrange for the correct bumper to be shipped to me at no additional cost.”
“I bought both tail light assemblies because my left rear tail light assembly melted right where the bulb goes in. I removed the old melted assembly and tried to install the replacement. Two things here: the replacement has a ridge and a larger external rubber grommet that prevented the same fit as the original. I used a razor to trim off the ridge, and initially installed it without the larger rubber grommet. But I removed it and put the grommet back on.
Long story short: leave the bulb installed in the assembly, screw the nuts on, then attach the electrical harness to the bulb socket. I finally got it working.”
“I've discovered the left side tail lights have a factory flaw in them. The turn signal does not work. I first ordered a pair and the right side worked fine. I bought new sockets and bulbs for the left side to no avail. By the time I figured out the problem it was too late to return them. I plugged the right side light into the left side of the car and it worked fine. So I ordered another left side light and it had the same flaw as the first one. I started a return on the second order and sent it back. Still waiting for my refund.”
