“This review is not based on the product but on the shipping experience. What was supposed to be three days took three weeks. It got to the point where the item was delivered two hours from my house and then the next update the items was being shipped back east to North Carolina and I live in California. Needless to say the person I bought this item for had left the area and I no longer needed it. It took forever.”
“It arrived broken. I put in 3 requests for and RMA
I emailed them extra photos of the damage they requested and after weeks the online RMA request is still “ being reviewed.” Won’t buy from JP again”
“Lousy communication along with exceedingly long shipping times will never see me as a return customer. You are better off using ANY other auto parts supplier on the internet other then JP Auto. The product was fine and fit perfectly, but a part is a part at the end of the day.”
“I ordered these replacement headlights for my 2008 Jeep Grand Cherokee and the wiring harness is different than the old one. The new wiring harness terminal is a different size and won’t connect to the Jeep terminal. “Guaranteed to fit” is a bold overstatement. I will be returning these headlights.”
“FALSE ADVERTISING!!! I purchased this set of headlights because the product description specifically said the bulbs are included. The bulbs were not included and customer service told me that it was most likely a promotion by the manufacturer at one time and they included the bulbs. But some headlights may include the bulbs others may not. They also refused to send me any bulbs or to refund me for the cost of the bulbs. If I had known these would not have included the bulbs, AS ADVERTISED, I would not have made the purchase. A very scummy and Shady business practice in my opinion, when the product description specifically States it will include light bulbs, and then does not. Sounds like a bait and switch to me.”
