“I manage an inside sales team and was interested in how Kaenon would handle a warranty situation on a 3 year old pair of lenses. I was prepared to pay for replacements due to age. After sharing pictures of the hard to see polarization issue, I got a reply back apologizing that my current frames are discontinued but I could have a replacement pair of my choice for free! Excellent way to handle this situation. I will remain faithful to this brand from here on in!”
“I bought them and fits totally different than my other pair in black that I bought the year before. I sent in return notice the day I ordered them and never gave me one. They have been sitting in box since. I love the ones I bought the year before. They fit me perfectly.”
