Hey Samuel
Thank you for your review. Your feedback is really important to us. It's the only way we can improve and optimize our processes and products!
Unfortunately, we don't really have any control over the amount of customs duties. These are not calculated by us, but by the responsible customs office and depend on the amount of your order 🙁.
You can find information about this in the checkout and in our FAQs. 🤍
Thank you very much for your understanding.
Best regards
Your Kapten & Son crew
“The bag has very little helpful compartments and also is not very suited for a proper business use. It is required to open the full bag in order to get something out, there is not easy access.
Also, the service from the company was pretty poor. Addressing costumers with a hey is quite unpolite and not priving solutions on delivery timely made the experience a bad one.”
Dear Rafael,
thank you for your honest feedback. We’re sorry to hear that the design of the bag didn’t meet your expectations for business use and that your experience with our service wasn’t as you had hoped. We always aim to provide both high-quality products and great customer support, so we truly regret that we missed the mark here.
We appreciate your input and will take it into account as we continue improving both our designs and our service. If there’s anything we can do to assist you further, please let us know.
Greetings,
your Kapten&Son Crew
