Hey Flavia!
Thank you for your review.
We're really sorry that you haven't received your goods yet. 😧 If this is still the case, please feel free to contact our Customer Care Team. We will be happy to help you with your enquiry. 🤍
Best regards
Your Kapten & Son crew
“Leider durch die Geburtstags-Aktion so verspätet, dass ich ohne in Urlaub fahren musste, aber der Rucksack kam perfekt verpackt an und ist wirklich toll. Beim nächsten Urlaub ist er dabei”
“The backpack looks nice, but it's just not durable at all. After three days the surface layer around the laptop compartment started testing and breaking along the seam.
I'll have to return this one, unfortunately.”
Hey Marko,
I'm sorry to hear that you are unhappy with our product. Your satisfaction is very important to us and we want to make sure you have the best possible experience with our products.
In order to resolve the issue and help you, I would like to know more about what exactly is bothering you about the product.
We want to make sure that you are satisfied with your purchase. Please feel free to contact us so we can address the issue together.
Thank you for your feedback and patience. We are working to make things right for you.
Best regards from Cologne,
your Kapten & Son crew
“East to organize and many pockets make it nice weekend bag but also for daily use if you have a need for several items like books, bottle, snack, extra sweater or grocery shopping! Sometime its slightly too height (50cm) for hand luggage (based on some airlines new policies, max. 40cm).”
