Hey Kapten,
Thank you for your review.
I'm sorry that you didn't expect to incur additional costs with your purchase.
For deliveries outside the EU, additional VAT, customs duties or other charges such as customs clearance costs may be incurred on import. You are welcome to read the article on this in our FAQ:
These costs are not included in the cost of goods or shipping costs for end customers and must be paid to the freight forwarder upon import. As the VAT rate is different in each country and the applicable fee is calculated individually depending on the value of the goods, it is unfortunately not possible for us to provide exact details of the additional costs.
Thank you for your understanding! 😊
Best regards
Your Kapten&Son crew
“The bag has got a perfect size and is super practical. But I miss a hip belt!!
There is so much space what makes the backpack heavy when it’s full. A hip belt would make this product perfect. also for backpacking trips..!”
Hey Kapten,
Thank you for your review and the comments you have about your new product. Feedback and suggestions for improvement are super valuable to us, as this is the only way we can keep improving our products. We are happy to pass on your points internally 😊.
We wish you lots of fun with your new product!
Best regards,
your Kapten & Son crew
Hey Kapten,
es tut uns leid zu sehen, dass du mit deinem Erlebnis nicht zufrieden warst. Gerne würden wir mehr über deine Erfahrungen erfahren, um mögliche Probleme zu verstehen und eine Lösung zu finden.
Selbstverständlich kannst du dich immer gerne bei unserem Customer-Care Team melden, sie werden alles tun um dir weiterzuhelfen! ❤️
Liebe Grüße,
deine Kapten&Son Crew
“Ich finde die Tasche sehr gut, brauche sie für das Fitness. Habe viel Platz, viele Fächer und finde es super das es Wasser fest ist, damit bei Regen meine Sachen nicht nass werden. Bei de Rücksäcken wäre es auch besser wenn der ganze Stoff Wasser dich wäre und noch mehr Farben (Rot oder Königsblau).”
