“Whilst the Whitco sliding screen door latch bass W821417, was exactly as described, and exactly as needed, I was disappointed that it DID NOT include screws, of the same colour as the latch. Also, it might have been handy if there had been some brief instructions. Otherwise, the product is excellent and in use on a continuous daily basis.”
Good afternoon Roy
Thank you for taking the time to place this review.
We are sorry that you were not satisfied with the product that you received. We would like to offer our sincere apologies and apologize for any inconvenience.
I have also contacted the relevant concerned departments to bring this to their attention.
Please email me at cs@keelerhardware.com.au if you have any further questions or inquiries.
Kind Regards
Helga Hilton
Customer Service Manager
“The product is of good quality.
To get the latch lever on the outside to engage with the latch lever on the inside I had to install the inside latch without the back plate. This product needs to be supplied with a longer spindle to suit a normal thickness screen door.”
