“Unfortunately I wished I’d been able to change the placement of these (2) but after sending an email the reply was this isn’t possible.
I’m not overly keen on the placement of these 2x”
Hi there!
Thanks for reaching out, though I’m sorry to hear that you're disappointed with your new necklace – that’s definitely not what we want to hear. I’ve reviewed your order, and it looks like when you placed it on Wednesday, you left a note specifying where to attach the pendants, which is exactly what we did. Unfortunately, by the time we received your email on Saturday wanting to make the changes, your order was already in production, so we were unable to make any adjustments at that point I'm sorry. If you’d like to email us, we’d be happy to explore how we can assist you in adjusting the placement of the pendants.
Kindest, Nikki.
“I am very happy with the additional pendant on my necklace. I now have the initials of each of my grandchildren! My necklace also came back looking like new- so beautifully shiny! Can't thank you enough!”
“This was the perfect addition to my Sofia necklace. It is so teeny tiny and cute and added the sweetest touch and meaning (heart symbol) to my initialled pendant. I have found KBN to be beautifully crafted jewellery and absolutely perfect for detailing and keeping true, a piece to mark any sentiment or occasion. Gorgeous quality and amazing customer service!”
