“I love the pendant and i think it is beautifully made. The chain is too thin and broke within a week of me having it. I have just had it fixed and it has broken again. I think it just needs a more substantial chain. I have spoken to a few jewellers and they will not fix the chain due to the quality.”
Oh dear, I'm sorry this has happened, our chains are definitely dainty but are usually durable for normal everyday wear. We typically don't advise trying to repair a chain as if it's been snagged it's likely other links are also damaged so fixing one link isn't a great solution. We'd always replace the whole chain and we can help with this if you'd like to pop us an email hello@kbnjewellery.com.au
“I love my "Cross my Heart" pendant, it looks so nice and I have recieved compliments, which is lovely. The only problem I have is in the clasp, I haven't been able to put it on yet without assistance. Practice makes perfect!!”
