Hi Helen.
Thank you for reaching out with your feedback, I am sorry to hear you're having a hard time with your new earrings. These hoops can be tricky to put in, but once secured, they’re designed to stay in place and be worn 24/7. A little tip we find helpful is to insert them from the back, so the post goes through the back of your earlobe to the front. This way, you can use a mirror to ensure they’re fastened properly. I hope this helps, but please reach out if you would like any further assistance. We would be happy to help.
Kindest, Nikki.
