Hi Julie,
We really appreciate you taking the time to share your feedback. We know the Day & Night Hoops can be a little tricky to put in the first time - especially in little ears! However as they’re designed with a snug, seamless fit, once they’re in, they stay beautifully secure and are super comfortable for everyday wear. The earring itself shouldn't go out of shape so please reach out to our customer care team so we can see what's happening. Kindest, Asha
“They are cute and the quality of metal is very good but be aware earings and pendants are tiny! They are more suitable for a girl rather than a grown women. In addition, the closure is a bit flimsy with a sharp end. You may easily hurt your ear getting the earing in. Would I buy them if I saw them in person? The answer is no. I like the idea but they should be bigger and more sturdy.”
Hi Nikki.
Thank you for reaching out, although I am sorry it is for this reason. These hoops can be tricky to get in but once they’re in they shouldn’t come undone and are designed to be worn 24/7. A little trick we find helpful is to put them in backwards, so the post of the hoop goes through the back of your ear lobe to the front, then you can look in a mirror to make sure they're fastened right.
Kindly, Nikki
