Hi Dana, I'm sorry to hear you've had trouble with this necklace. Silver can be a very turbulent metal (and can tarnish for a range of reasons) but is very easy to clean using the polish pads we send out, or I've got a little bicarb hack on our website too. If you'd like us to polish it up for you we an definitely do that - just email us for info. Kindest, Nikki
