Hi and thank you for your feedback!
We are sorry to hear, that the case of your lip balm is broken - it sounds like you have received a faulty item.
Please reach out to hi@kessberlin.com so they can help you out and find a solution for you.
Best regards,
Kess Berlin <3
“Absolutely in love with this lip balm. It’s super soft but the color is amazing. I am not a big fan of actual lipsticks so this tinted lip balm is the perfect substitution for me!”
