“Very reliable system, only had one dodgy test strip out of about 200 so far. Really like that it can handle both Blood Glucose and Keto (different strips). Keto strips seem a bit expensive, as does the postage, but overall, no complaints and a good service.”
“I have written to formally escalate a complaint regarding faulty test strips I have received from your company on two separate occasions.
My original order, shipped to my address in Saudi Arabia, arrived with test strips that were completely non-functional. Your customer service team arranged a replacement, which I appreciated — however, the replacement strips failed in exactly the same way.
I have attached a video clearly showing both sets of test strips failing during use. It also shows that both sets appear to come from the same batch, suggesting a possible product issue at source.
No response has been recieved to resolve this.”
