Hi there, and thanks for flagging this to us.
The LO error happens when a reading is too low to be human body temperature, and it's usually because the sensor didn't get a good line of sight to your ear canal.
This can be more common if the same thermometer is being used to take multiple family members' readings as it can be easy for debris to get caught on the sensor and throw off readings.
If you haven't already, please be sure to clean the sensor window - with alcohol! The alcohol really helps to clear the sensor of any debris.
If that doesn't solve the problem by itself, follow this guide from our Help Center and you'll be up and running in no time: kinsa.help/SmartEarAccuracy This will help with the sensor and show the proper technique for getting the best readings.
And if this guide still doesn't fix the problem - we definitely want to know! Just drop as a line at kinsa.help/ContactUs and we'll do whatever it takes to make it right.
- The Kinsa Customer Happiness Team
“Excellent customer service! When I couldn’t get my thermometer to work, they send me a knew one ASAP!! They responded to my email the same day and sent me a replacement with no questions!!”
“My family and I recently got a shot and several of us experienced fevers as a side effect. The kinda ear thermometer had just arrived from the Stellar product testing panel and it seemed like the best time to try them out. It was a quick and fool proof way to monitor each person and it actually made figuring out who was allowed to stay home from school much easier since my youngest tried drinking hot chocolate to trip up the normal thermometer method. The app was pretty easy to figure out and even when we compared the results to our normal thermometer, it was spot on as far as accuracy goes. It was a great addition to our first aid and I will be using it again.”
“App is well design but the thermometer is useless. My 9 month old felt warm, but this thermometer was reading 97.4. I finally decided to disregard and bring him to the doctor and their thermometer read 101.8. Now we're testing for covid which never would have happened if I trusted this thermometer. Unfortunately I'm outside bye bye baby's return timeframe.”
“I ordered it maybe 2 weeks ago and received it 2 days ago, incredibly fast delivery considering it was a pre-order. I thought it would take months. But it came quickly and the app and device are SUPER easy to use. My son loves that we all have different avatars. I showed his daycare the device and app and they are interested in it as well! Can't wait to spread the word about this!”
“I purchased three thermometers for myself and my children/grandchildren. They are easy to use, give you the results in a second, and record on your phone instantly. I intend buying more so the entire family has one.”
“Love this thermometer, it’s accuracy, and how it records your results! While the wait to receive is unfortunate during the shortage, it is worth it—I have been giving them as gifts and they are well appreciated right now! Ordered more today, thanks Kinsa!”
