“It is reading very low so far in temps. I am a nurse and do know how to properly use it. I love Kinsa! I promote it at our school (I am the school nurse).”
Hello Julie,
We're so sorry that your Smart Ear thermometer is reading very low right now. Our team would be happy to help troubleshoot these low readings you're getting from your thermometer. For assistance please reach out to us by going to kinsa.help/ContactUs. Here you can submit a support ticket as well as find helpful troubleshooting articles that could address the accuracy issues you're experiencing. Also, I'm very happy to hear that you're school is participating in the FLUency program and thank you for everything you do to keep your community safe and healthy.
“Great thermometer! Bought one, had issues with it. COntacted Kinsa, they did what they could to help. In the end, they sent out a new thermometer no questions asked. Stellar customer service. The thermometer works great and is quite accurate. Could not recommend any more!”
Hey Carol,
We're so sorry to hear that your thermometer isn't working. We would love the opportunity to help resolve this issue. We hope we can gather more information from you, in hopes we can help. Would you please contact us directly at kinsa.help/ContactUs we will resolve this issue for you. Look forward to your reply!
“Once I learned to get it snugly in my ear, it recorded consistent readings which, instantly, appeared in the app on my phone AND messaged me to approve the recording. The app does not have to be active and displayed the way some other devices like my smart bathroom scale seem to need. So it's easy! Occasionally, I miss and get a suspect low reading. It is easy to retake it and accept only the more accurate reading. Thank you!”
“Using it is a little difficult, often gives errors. When it works it's fine and fast. I don't like it prompting for the app as I'd rather use it as a stand alone and load the app when I feel like it.”
Hey Bonnie,
We're so sorry to hear that you're not pleased with your Kinsa Smart Ear. We would love to help resolve this issue, but need a little bit more information about what went wrong. Please contact us directly at kinsa.com/ContactUs and we will be able to get to the bottom of this! Look forward to your reply.
- The Kinsa Customer Happiness Team
