“Not accurate reading. My daughter has a 102.14 temp on a ordinary/ regular Thermometer but when i used this “Kinsa” is not accurate its reads 98 temp only. Will return this one.”
Hello - We're so sorry to hear about the accuracy issues you're experiencing with your QuickScan thermometer. We take the accuracy of our thermometers very seriously and stand behind all of our thermometers. If you still need assistance with your thermometer please contact our team at Kinsa.Help/ContactUs and someone from our team will reach out to you shortly so we can help make this right. - The Kinsa Customer Happiness Team
“Love this thermometer! How it keeps track of my whole families temperatures and even symptoms right on my phone through the app! As a nurse, this is so rewarding!”
“DO NOT BUY!! INACCURATE READINGS! MY CHILDREN HAD FEVERS DURING COVID AND IT DID NOT PICK IT UP!! TRIED RETURNING IT FOR A REFUND AND CUSTOMER SERVICE IS HORRIBLE!! NO REFUND!! NO EMPATHY!! FALSE ADVERTISING!!”
Hey Mary Ellen,
We just spoke with Nadia, our Customer Support Lead about this issue and If your thermometer is broken in any way we are more than happy to help you get it working as it should or we will replace it, at no cost to you.
After reviewing your conversation, and the videos you shared, we've determined that your QuickScan is in fact working as intended and therefore we cannot provide you with a refund. Unfortunately, we cannot, under any circumstances, issue refunds for buyer’s remorse, or because the product was not what you expected.
In the videos you provided, each time you took a temperature reading of an object, your wrist, etc, the QuickScan responded with an accurate temperature reading, or in the case of the table, a low reading error of "L", all of which were appropriate responses. It is important to note that your technique in the video could be cause of any inaccurate readings that you experienced. To take an accurate reading the position of the thermometer is important, you'll also need to allow time for the reading to appear on the screen prior to pressing the button again. If we've missed something or if you've like to move forward with recieiving a different thermometer model, like our QuickCare feel free to let us know. I think you may find the QuickCare easier to use.
If we missed out any information, please reply back to the original ticket with Nadia.
- The Kinsa Customer Happiness Team
“Super easy to use and nice that you don’t have to clean it afterwards. But, it typically reads high compared to the oral thermometer and readings are not always repeatable even in same spot so hard to feel confident in the results.”
Hey Twila,
We're so sorry to hear about the accuracy issues with your QuickScan thermometer and we would love to help assist to troubleshoot this issue. It looks like you have already reached out to our support team and we provided our help center guide on getting accurate temperature readings. If you are still receiving issues after following the steps in the guide, please feel free to reply back to your original support ticket.
Look forward to your reply!
- The Kinsa Customer Happiness Team
