“I am very disappointed with this Quickscan thermometer. It doesn’t work. I’ve had a fever a few times since purchasing it last month and every time it reads my temp in the 97 something range even when my temp is over 101. I bought it really looking forward to having it because we already had the 3 in 1 thermometer and love it and the app! However, this was a waste of money and of course you can’t just return it. Will not be buying these products again.”
Hey Brittney,
We're so sorry to hear about accuracy issues that you are receiving from your QuickSCan thermometer. It looks like you reached out to our support team about this issue and we replied back with our help guide that goes over how to take accurate temperature readings but we haven't heard back yet. We hope these steps resolved the issue, if not please reply back to your original ticket and we can continue to troubleshoot.
If the issue was resolved, we hope you can update and revise your review to reflect that.
Look forward to your reply back!
- The Kinsa Customer Happiness Team
Hey Rebecca,
We're so sorry to hear about your QuickScan not being reliable. We would love to help make this right but need a little more information on what is causing this issue. If you could please reach out to our support team at kinsa.help/ContactUs and provide us with as much detail as possible, we will be able to provide a quick solution.
Look forward to your reply!
- The Kinsa Customer Happiness Team
“While it seems to operate and function. I have not seen it read a different temperature when measuring all 5 in my family. It is always low around 98.4.”
Hey Michael,
We're sorry to hear about accuracy issues you seem to be having with your QuickScan. If you could please follow this help center guide - https://kinsa.help/QuickScanAccuracy and make sure to follow every step. If you are still having issues, please reach out to our support team directly at kinsa.help/ContactUs
Look forward to your reply!
- The Kinsa Customer Happiness Team
