Hey Nancy,
We're sorry to hear about the accuracy issues with your QuickScan thermometer. Rest assured, we stand behind every thermometer and would love to provide some troubleshooting that might resolve the issue here - https://kinsa.help/QuickScanAccuracy
If issue persists, please contact our support team at kinsa.help/ContactUs
Look forward to your reply!
“Just got the Quickscan. LOVE IT !! I have taken my temperature with the original device every morning since like June 4, 2020. The only time I was above normal was when I had my first Maderna shot and I topped out at 100.8. It's a great relief knowing I'm not gotten Covid or Omicron. I have my shots and I've been boosted and I had my flu shots both this year and last.”