Hannah Y Custom Tie Package Reviews

4 Rating 1 Reviews

About Knotty Tie Co.:

As a social enterprise since our start, we're passionate about creating meaningful employment opportunities for skilled resettled refugees. Their professional skills, combined with our advanced printing and production technology, results in the highest quality products possible in an environmentally responsible way.

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Phone:

(303) 954-9470

Email:

team@knottytie.com

Location:

926 W 10th Avenue, ,,
926 W 10th Avenue, ,
Denver
80204

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“When my fiance and I began searching for ties for him and his groomsmen, we had a very difficult time finding interesting patterns that matched our wedding colors. We were fortunate to find Knotty Tie Co. when searching online. The process for creating our custom ties was fairly straight-forward. We mailed them sample fabric swatches of each of our wedding colors, and they used these to email us selected designs in our colors. We were able to narrow down these designs from a file of many patterns and styles, which we really liked. I contacted the store two times with questions, and they were very helpful and polite in answering my questions. My only complaint with the company's customer service would be that they did not stick to the time-frame that was originally given. I submitted my order more than two months prior to our wedding to ensure that we had plenty of time to receive the ties. We chose traditional shipping because it said the arrival would be between 3-5 weeks, still leaving us with some time for flexibility. After 4 and a half weeks, I still hadn't heard anything from Knotty Tie Co., nor had I received any shipping information. I called and asked when to expect our ties and was told that they were "waiting on the fabric, and it should arrive tomorrow." Then, I was told, they would start making the ties and send them ASAP. After another week had passed, one of the employees called to ask me which of the 6 ties needed the custom groom's tag (because we had 1 x-long tie included in our order). This was frustrating because that information was included on my order and in an email. I was, also, frustrated that our order still hadn't been shipped at that time. In the end, we did receive the ties before our wedding, and they look absolutely incredible! I just wish that they had been more accurate with order and shipping time-frame. I would, also, suggest that they label the boxes in which the ties are packaged so that customers can know the sizes of the ties without having to open each one and lay them out to compare (which I did). All-in-all, great product! Love keeping business in the US and having unique ties!”

Helpful Report

Posted 9 years ago