Hi Vanessa,
We are sorry you have experienced this with our beautiful water bottle. Our customer care team will be in contact shortly to help resolve this issue.
Love KORA team xx
“It's been one week of using this citrine crystal water bottle, and I noticed that it helps to not forget about getting hydrated. I also feel extra refreshed when drinking water.
I keep it next to me on my working table throughout the day studying for my exams, and feel extra motivated and energized. It is also a wonderful gift for my father or any beloved family members who have busy working days. Looking forward to go through long-term benefits as well.”
